Position: Dynamics 365 CCaaS Architect Location: Atlanta, GA and Chicago , IL(Onsite) Duration:12 Months Job ID: CGEMJP00336787 Job Description The Dynamics 365 CCaaS Architect is responsible for the architecture and detailed design of Microsoft based Contact Center as a Service CCaaS solutions leveraging the Dynamics 365 CCaaS ecosystem including Dynamics 365 Customer Service Omnichannel voice and digital channels Copilot Studio Power Platform and Azure integration and data services