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Chicago, Illinois

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Today

Title Genesys Developer/Architect Chicago, IL Key Responsibilities Engage with stakeholders to understand business challenges and define technology-driven solutions.Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.Support the onboarding of new service lines and clinics onto the Genesys platform.Assist with the devel

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Full-time, Third Party

Depends on Experience

Genesys Developer/Architect

Oak Brook, Illinois

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Today

Job#: 3038086 Job Description: Genesys Developer/Architect Location: Oak Brook, Illinois (Remote) Role Overview We are seeking a Genesys Developer/Architect to support our contact center operations. This role involves rebuilding and expanding our Genesys environment, incorporating more robust capabilities like Workforce Management (WFM) and AI. The position requires troubleshooting, onboarding new service lines and clinics, and handling a significant volume of new requests and tickets. Key Re

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Full-time

Genesys Engineer/Architect - Remote

Remote or Oak Brook, Illinois

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Today

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software c

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Contract, Third Party

Senior Genesys Cloud Solutions Architect

Remote

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13d ago

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Contract, Third Party

Depends on Experience

Genesys Engineer : Remote Role : W2

Remote

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Today

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Genesys Engineer

Remote

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7d ago

Required Technical Skills The candidate must bring proven hands-on expertise across the following areas: Contact Center Platforms Deep working knowledge of Genesys Cloud CX, including call routing, IVR/Voice flows, APIs, and platform administration. Experience with Intradiem''s workforce automation capabilities, including real-time agent management and integration with contact center platforms, is required. Integration & Architecture Demonstrated experience designing and documenting enterprise

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Contract

Depends on Experience

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