Networking Manage and support LAN/WAN infrastructure Configure and troubleshoot network devices (routers, switches, firewalls) Monitor network performance and resolve connectivity issues Manage VLANs, DHCP, DNS, VPNs, and network security controls Help Desk & Support Provide Tier 2/3 technical support for users and IT systems Troubleshoot hardware, software, and network-related issues Manage IT tickets, incidents, and service requests within SLA Support end-user computing (Windows OS, applicatio