Search Jobs | Dice.com

Job Details

Skills

Software Development
Help Desk
SLA
Incident Management
Break/Fix
Documentation
Technical Drafting
Requirements Analysis
Unit Testing
Testing
Management
Conflict Resolution
Problem Solving
Accountability
Collaboration
Continuous Improvement
FOCUS
Operational Excellence
Computer Science
Information Systems
Software Engineering
Reliability Engineering
Analytical Skill
Communication
Production Support
Point Of Sale
Retail
Java
Application Support
Golang
SQL
Relational Databases
MongoDB
NoSQL
Database
Shell Scripting
Windows PowerShell
Python
Splunk
Grafana
ServiceNow
IT Service Management
JIRA
Confluence
Change Management
Root Cause Analysis
Agile
Scrum
PCI DSS

Software Development
Help Desk
SLA
Incident Management
Break/Fix
Documentation
Technical Drafting
Requirements Analysis
Unit Testing
Testing
Management
Conflict Resolution
Problem Solving
Accountability
Collaboration
Continuous Improvement
FOCUS
Operational Excellence
Computer Science
Information Systems
Software Engineering
Reliability Engineering
Analytical Skill
Communication
Production Support
Point Of Sale
Retail
Java
Application Support
Golang
SQL
Relational Databases
MongoDB
NoSQL
Database
Shell Scripting
Windows PowerShell
Python
Splunk
Grafana
ServiceNow
IT Service Management
JIRA
Confluence
Change Management
Root Cause Analysis
Agile
Scrum
PCI DSS

Summary

Job Summary

We are seeking an Application Support Engineer to provide Level 3 production support, site reliability, and operational engineering for a Next Generation Point of Sale (NGPOS) platform.

This role works closely with software engineering teams throughout the software development lifecycle and is ideal for candidates who enjoy troubleshooting complex production issues, improving system reliability, and supporting large-scale enterprise applications. This is not a traditional help desk role.

The ideal candidate is curious, proactive, and passionate about problem-solving. Candidates early in their careers with a strong willingness to learn are encouraged to apply.

Location: Blue Ash, OH
Work Arrangement: 100% Onsite (5 Days/Week)

Key Responsibilities
Provide Level 3 production support for enterprise applications and supporting infrastructure.
Investigate, troubleshoot, and resolve complex application, database, integration, and infrastructure issues.
Monitor application performance, system health, logs, and production environments.
Partner with development, infrastructure, business, and support teams to resolve incidents within SLA timelines.
Participate in major incident management, root cause analysis, and post-incident reviews.
Test application and infrastructure changes prior to deployment.
Execute and document break/fix activities, service requests, and operational support tasks.
Create and maintain operational documentation, troubleshooting guides, and support procedures.
Participate in technical design, requirements analysis, implementation planning, and production rollouts.
Contribute to coding, configuration, testing, and unit testing when applicable.
Support pilot implementations, production deployments, and enterprise rollouts.
Participate in Agile ceremonies including planning, refinement, testing, and retrospectives.
Improve operational processes through automation and continuous improvement initiatives.
Manage assigned initiatives independently while collaborating with cross-functional teams.

Preferred Attributes
Strong analytical and problem-solving skills.
Curiosity and willingness to learn new technologies.
Ownership and accountability for production issues.
Ability to remain calm during critical production incidents.
Strong collaboration and communication skills.
Continuous improvement mindset with a focus on operational excellence.
Confidence to identify risks and improve application reliability.

Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).
Experience or strong interest in Application Support, Production Operations, Software Engineering, or Site Reliability Engineering (SRE).
Excellent troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to work with technical and non-technical stakeholders.
Strong ownership mindset with the ability to drive issues through resolution.
Ability to prioritize multiple production support activities in a fast-paced environment.
Willingness to work onsite five days per week.
Ability to participate in an on-call rotation, including evenings, weekends, and holidays.
Willingness to travel occasionally for production rollouts and implementation support.

Preferred Skills

Experience with one or more of the following technologies is preferred:
Enterprise Point of Sale (POS) or Retail Technology
Java Application Support or Development
Go (Golang)
SQL and Relational Databases
MongoDB or other NoSQL Databases
Shell Scripting, PowerShell, or Python
Splunk, Grafana, or similar monitoring tools
ServiceNow or ITSM platforms
Jira and Confluence
Incident, Problem, and Change Management
Root Cause Analysis
Agile/Scrum methodologies
PCI-DSS or Payment Card Security standards

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: 91134517
Position Id: 59e1c43de5665509309753e169c26c3
Posted 11 hours ago

Fitment
Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

SSTech LLC
Application Support Engineer
Cincinnati, Ohio
•
3d ago
Application Support Engineer Client- Kroger Location:Blue Ash, OH Please review the below role. Top 3 skills Major Incident Management experience has actually run or driven a bridge/war-room for a P1/P2 outage, not just "participated." This is the core of the role; everything else is supporting it. Ask for a specific incident they led end-to-end. RCA/Problem Management rigor can articulate a structured RCA methodology (5-whys, fishbone, timeline reconstruction) and, more importantly, example
Easy Apply
Contract
50 - 55

CINC Systems
Staff Application Support Engineer
Remote
•
Today
Staff Application Support Engineer Location: Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management software purpose-built for homeowners associations and community management companies. Our platform supports mission-critical financial operations including general ledger accounting, payments, reporting, compliance, and day-to-day association management. Reliability, accuracy, and trust are foundatio
Full-time

Motion Recruitment Partners, LLC
Application Support Specialist
Remote
•
Today
A leading organization in the insurance and financial services industry is seeking a Contract Application Support Specialist (Senior Level) to join its Enterprise Applications team in a fully remote capacity. This role serves as the primary Tier 2/3 escalation point for complex application issues while supporting the deployment, maintenance, governance, and lifecycle management of critical enterprise applications across business functions including Actuarial, Claims, Underwriting, Finance, and C
Easy Apply
Contract
$20 - $30

Infinite Computer Solutions (ICS)
Production support analyst
Remote
•
Today
Role : Production Support Analyst Fulltime W2 ONLY Production Operations and Platform Support Requisition OverviewJob Posting Title Production Support Analyst Job Profile Tech - Technical OPS / Technology Operations Analyst Function Technology / Production Operations / Platform Support Worker Type Regular Full-Time Travel Minimal, as required for business, client, or team needs Schedule Standard business hours with participation in after-hours maintenance windows and on-call support rotation as
Easy Apply
Full-time
Depends on Experience

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

Application Support Engineer - NGPOS

Skills

Summary

Dice Job Match Score™

Similar Jobs

Application Support Engineer - NGPOS

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs