Role: Senior Customer Success Guide Location: Cincinnati, OH (Onsite) Type: Full-time role with TCS (TATA Consultancy Services) Job Description Must Have Technical/Functional Skills Certified System Administrator (CSA) ITIL Foundation Certification Customer Success, IT service management, or SaaS related certifications are an advantage Roles & Responsibilities Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the