Columbia, Maryland
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Today
Description The resource will support operational monitoring and reliability for critical voice/contact-center capabilities, aligned to MSP expectations for availability, performance, and operational response . Provide proactive monitoring, incident and problem management, and event response for voice services supporting business operations across Genesys Cloud and/or NiCE contact-center environments; execute changes with appropriate governance and documentation (release/change discipline); main
Full-time
USD 20.00 - 30.00 per hour
