Columbus, Ohio
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Today
Role: CCaaS Architecture & Design Solution Architect Columbus, OH - Onsite Qualifications: Required Skills & Experience CCaaS & Contact Center Expertise Handson experience designing or implementing CCaaS platforms (e.g., NICE CXone, Genesys Cloud, Amazon Connect, Five9) Strong understanding of contact center operations, call routing, IVR, and digital engagement Experience with agent desktop design and supervisor workflows Technical & Architectural Skills Solution architecture experience across
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Depends on Experience