Must Have Technical/Functional Skills NICE CXone Platform (Must Have) NICE CXone ACD, IVR, Studio, Omnichannel Routing NICE CXone Workforce Management (Forecasting, Scheduling, Real Time Adherence) Quality Management (QM), Interaction Analytics, QM Analytics NICE Enlighten AI Contact Center Technologies Advanced Routing: Skills based, Proficiency based, Omnichannel Digital Channels: Chat, Email, SMS, Social IVR Speech and Voice Technologies CTI integrations Integration & APIs REST and SOAP APIs