Job#: 3052443 Job Description: ServiceNow Lead Engineer (FSO/CSM)
Location: Columbus, OH; Charlotte, NC; Atlanta, GA; or any Huntington Bank hub location
Employment Type: Contract-to-Hire
Target Salary: Up to $120,000 + potential bonus eligibility
Position Summary
Huntington Bank is seeking a
ServiceNow Lead Engineer to serve as the technical lead for the bank's growing
Customer Service Management (CSM) and
Financial Services Operations (FSO) platform capabilities. This individual will act as the primary subject matter expert for ServiceNow FSO solutions and help shape the future state of Huntington's ServiceNow financial services ecosystem.
The ideal candidate will bring deep expertise in ServiceNow CSM, strong platform development capabilities, and the ability to translate business requirements into scalable technical solutions. This role will provide technical leadership, mentor junior developers, and drive best practices across the ServiceNow platform.
Key Responsibilities
- Serve as the technical lead and subject matter expert for ServiceNow CSM and FSO solutions.
- Design, configure, develop, and support ServiceNow applications and platform enhancements.
- Partner with business stakeholders to gather requirements and translate them into user stories and technical specifications.
- Lead solution design discussions and provide architectural guidance for ServiceNow implementations.
- Develop and maintain custom applications, workflows, integrations, business rules, client scripts, and platform configurations.
- Mentor and coach junior ServiceNow developers while promoting development standards and best practices.
- Support integration efforts between ServiceNow and enterprise platforms.
- Participate in sprint planning, backlog refinement, estimation, and technical reviews.
- Ensure solutions align with Huntington's security, compliance, and operational standards.
Required Qualifications
- 5+ years of ServiceNow development and engineering experience.
- Deep experience with Customer Service Management (CSM).
- Strong understanding of the ServiceNow platform, including:
- Workspaces
- Case Management
- Data Model
- Business Rules
- Script Includes
- Client Scripts
- Update Sets
- Forms, Fields, Lists, and Views
- Experience building and supporting ServiceNow integrations.
- Strong requirements gathering and technical documentation skills.
- Experience mentoring developers and providing technical leadership.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience with Financial Services Operations (FSO) solutions within ServiceNow.
- Experience supporting:
- Dispute Management
- Treasury Operations
- Commercial Operations
- Other Financial Services workflows
- Banking or financial services industry experience.
- Experience working in Agile/Scrum environments.
- Familiarity with enterprise integration and cloud technologies.
Technical Environment
Candidates should have experience working with or integrating ServiceNow with technologies such as:
- APIs and middleware platforms
- Snowflake
- Google Cloud Platform (Google Cloud Platform)
- Enterprise integration frameworks
- AI and automation initiatives
- ServiceNow CSM and FSO solution suites
Leadership Expectations
While this position does not include direct people management responsibilities, the selected candidate will be expected to:
- Lead through technical expertise and influence.
- Help define requirements and solution approaches.
- Coach and guide junior developers.
- Establish development standards and best practices.
- Serve as the go-to resource for ServiceNow FSO and CSM initiatives.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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