An established financial institution is seeking a ServiceNow Platform Administrator for a remote opportunity. The role focuses on administering and supporting the ServiceNow platform across production and non-production environments, with an emphasis on stability, upgrades, governance, and operational excellence.
**Please no 3rd Parties**
About the Opportunity:
Responsibilities:
Provide primary operational support for the ServiceNow platform
Monitor platform performance, stability, and overall operational readiness
Support upgrade preparation, environment validation, and post-upgrade stabilization
Manage administrative permissions, developer access, and environment-related requests
Track platform defects, problem records, support cases, and remediation plans through resolution
Qualifications:
Experience with ServiceNow system administration and platform operations
Experience with ServiceNow modules and capabilities including ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
Experience with ServiceNow platform upgrades and release management
Strong understanding of Incident, Problem, Change, and Knowledge Management processes
Experience with ServiceNow instance cloning and environment management
Experience administering ServiceNow integrations and plugins
Experience providing operational support and working with vendors
Knowledge of performance monitoring and platform governance
Strong troubleshooting, communication, and stakeholder management skills
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