This is a senior, hands-on Customer Support leadership role for a fast-growing Saas AND VSaas company headquartered in Downtown Dallas. You'll own the global customer support function end-to-end, leading day-to-day operations, managing escalations, and scaling people, process, and tooling as the platform and customer base grow. This role is fully onsite and highly visible across Product, Engineering, Cloud Ops, and Customer Success. This is not a "keep-the-lights-on" support role. You'll be buil