Job Title : Service Manager Service Desk Duration : Long Term Location : Dallas, TX (Onsite) Position Summary: We are seeking a seasoned Service Manager Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also inclu