Software Guidance & Assistance, Inc., (SGA), is searching for a ServiceNow Application Workflow Developer for a CONTRACT assignment with one of our premier Financial Services clients in Dallas, TX or Salt Lake City, UT.
Responsibilities :
- Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
- Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
- Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools
- Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation
- Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
- Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
- Own and drive enhancements to improve reliability and performance of existing solutions
- Analysing risks, gaps in the existing environment/applications and resolve them
- Drive enhancing scalability, performance, and monitoring strategies for the existing platform
- Collaborating with clients in requirement gathering and providing multiple logical solutions
- Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
- Build/improve run books for quality documentation and auditing purpose
- Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team
Required Skills :
- 8+ years of ServiceNow platform experience preferably in development and implementation
- Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
- Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
- Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side JavaScript modules and third-party libraries.
- Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
- Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
- Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
- Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
- Hands on experience on development of custom scoped applications
- Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
- Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
- Hands on experience on working with Rest API's
- A fair understanding of MID Server Configuration, CMDB, discovery and asset management
- Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
- Demonstrated success at delivery of assignments with tight deadline.
- Ability to work independently, but strong team player with experience of working as part of a global team.
- Self-starter mind set with the ability to share ideas, identify and drive opportunities.
- Strong problem analysis skills to include the use of mathematical concepts to validate results
- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
- Clear and concise communication with superior written and verbal communication skills.
- Manage and prioritize work effectively with minimal supervision
- Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
- Coordinate and solve complex technical data and transformation issues.
- Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
- Answer "how to" technical and application configuration questions.
- Develop, maintain, and execute reports to ensure system operation meets performance targets.
- Create and maintain system design and operations documentation
Preferred Skills :
- Financial Service domain knowledge whilst, not a pre-requisite is desirable
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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
