Required Skills and Experience:
Strong experience working as a Senior ServiceNow Analyst, ServiceNow Consultant, Techno-Functional Consultant, or similar role.
Hands-on experience with ServiceNow ITSM and ITOM implementations.
Strong understanding of ITSM processes including:
Incident Management, Problem Management, Change Management, Request Management
Service Catalog, Knowledge Management, Service Level Management,
Experience with ITOM capabilities such as:
Partner with business stakeholders to understand business processes, challenges, and ServiceNow requirements.
Gather, analyze, document, and manage business and technical requirements.
Translate business requirements into functional and technical ServiceNow solutions.
Participate in end-to-end ServiceNow ITSM and ITOM implementations.
Configure and customize ServiceNow applications based on business requirements.
Work hands-on with ServiceNow functionality, workflows, forms, fields, business rules, client scripts, UI policies, notifications, and access controls.
Work with CMDB, Discovery, Service Mapping, Event Management, and other ITOM capabilities as required.
Troubleshoot ServiceNow functional and technical issues and provide root-cause analysis.
Work with stakeholders throughout the implementation lifecycle to ensure solutions meet business objectives.
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