Job title: 3DX PLM Support engineer Location: Dearborn, MI Job Description/Responsibilities: 1. L1 / L2 Support Operations Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines [linkedin.com] Perform incident triage, prioritization (P1 P4), and resolution using ITSM tools (ServiceNow/JIRA) [in.jooble.org] Ensure minimum downtime and business continuity by timely issue resolution and escalation 2. Troubleshooting &