Job Title Service Delivery Manager Infrastructure & End User Services Location: East Aurora, NY (Onsite, 2-3 days a week) Employment Eligibility Experience working in manufacturing or plantbased IT environments (preferred). Role Summary The Service Delivery Manager (SDM) will be responsible for endtoend service delivery of IT infrastructure and enduser computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and co