Role OverviewWe are seeking a Lead SRE & AI Ops Engineer with 12+ years of total experience, including at least 5 years in a leadership capacity, to oversee the reliability and performance of our AI-powered medical insurance call center platform. This role represents a strategic shift from traditional Big Data to AIOps, leveraging AI to process large volumes of telemetry data for proactive system support.You will lead the production support strategy for a complex ecosystem involving Google Conta