No C2C or 3rd Party Candidates Must work 100% onsite in Eastvale, CA 92880 This is a long term-temp to hire position Need someone who can fully build call flows from scratch, without relying on IT. This includes creating inbound IVR/IDR flows in tools like Genesys Architect or AWS, building menus and routing logic, handling skills based routing and overflow, setting fallback scenarios, testing, and pushing everything live. Position Overview The Genesys Cloud CX Contact Center Supervisor is