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Amazon Connect Contact Center Engineer

Sovereign Technologies

Remote • 18d ago

Easy Apply

Contract

Depends on Experience

Professional Services Contact Center Engineer

RingCentral, Inc.

Remote • Today

Full-time

USD 88,200.00 - 115,000.00 per year

Contact Center Architect (Amazon Connect)

Akshaya Inc

Remote • 17d ago

Easy Apply

Contract

Depends on Experience

AWS Contact Centre lead

HAN IT Staffing Inc.

Remote • 2d ago

Easy Apply

Contract

70 - 80

AWS Cloud Contact Center Architect (Healthcare Domain)

Tandavix llc

Remote • 25d ago

Easy Apply

Contract

60 - 70

Contact Center Integration Architect :: Remote Job

Intone Networks Inc.

Remote • 18d ago

Easy Apply

Contract, Third Party

$76 - $80

Contact Center Architect | Healthcare | Remote

Tekaccel, Inc

Remote or Texas • 2d ago

Full-time, Contract, Third Party

Amazon Connect Contact Center Architect Healthcare -

Select Jarvis.com

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

AWS Contact Center Engineer

UnitedHealth Group

Eden Prairie, Minnesota • Today

Full-time

USD 72,800.00 - 130,000.00 per year

Contact Centre Engineer with Amazon Connect

Hallmark Global Technologies

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Contact Center Architect

Headway Tek Inc

Remote • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

IT Principal Contact Center Solution Architect

Maximus, Inc.

Remote • Today

Full-time

USD 197,840.00 per year

Five9 Architect – Contact Center / CCaaS

United Technology

Remote • 10d ago

Contract, Third Party

Depends on Experience

Sr AWS Cloud Generative AI Engineer

LTM

Minneapolis, Minnesota • 16d ago

Full-time

$98,015 - $146,600

Software Engineer I - MERN, AWS

The Travelers Indemnity Company

Saint Paul, Minnesota • 13d ago

Full-time

USD 99,100.00 - 163,400.00 per year

AWS Bedrock / GenAI Engineer

Dizer Corp

Remote • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

AWS Solutions Engineer

System One

Remote • 2d ago

Easy Apply

Contract

$38.5

AWS Lakehouse Data Engineer

System One

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

AWS Cloud Engineer II

Cleveland Clinic

Remote or Cleveland, Ohio • Today

Full-time

AWS Engineer

Anveta Inc

Remote • 8d ago

Easy Apply

Contract

60+

AWS Solutions Engineer

Unisys

Remote • 4d ago

Easy Apply

Contract

38 - 42

AWS Data Engineer

Johnson Technology Systems Inc (JTSI)

Remote • 3d ago

Easy Apply

Full-time

Depends on Experience

AWS Engineer

Kforce Technology Staffing

Remote or Roanoke, Virginia • Today

Contract

$50 - $78 hourly

AWS Cloud Engineer

Codeforce 360

Remote • 12d ago

Easy Apply

Full-time, Third Party

$65 - $80

MERN Stack Engineer Backend Heavy + AWS

Fortune Global Solutions, LLC

Remote • 26d ago

Easy Apply

Contract, Third Party

Depends on Experience

AWS MWAA Administrator / Engineer AWS RDS DBA (PostgreSQL) / Cloud Database

Integrated Technology Strategies, Inc.

Remote • 18d ago

Easy Apply

Full-time

Depends on Experience

AWS Senior Cloud Engineer

Synapse Business Systems

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Senior AWS Python Developer / Ops Engineer

EPAM Systems

Remote • Today

Full-time

AWS Kafka / MSK Engineer EventBridge & Schema Registry

TechNumen, Inc

Remote or Piscataway, New Jersey • Today

Easy Apply

Contract

Senior MERN Stack Engineer – Backend Heavy + AWS

Lincoln Softtech LLC

Remote • 10d ago

Easy Apply

Full-time, Third Party

65 - 70

Job Details

Skills

Amazon Connect
Amazon Lex
AWS Lambda
Outbound Campaigns
Customer Profiles

Summary

Job Summary:

We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. We’ll need a lead who’s skilled in this area.

The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven experience in contact center technologies, automation, infrastructure as code (IaC), and cloud-native development. Skilled in building scalable, reliable, and efficient customer engagement solutions.

Amazon Connect Contact flow design including flow modules
Amazon Connect outbound campaigns design/build/monitor
Amazon Connect customer profiles
Amazon Lex voice bot design/build/monitor

Additional Experience

5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms (Genesys, NICE, Five9)
Amazon Connect: Contact flows, modules, hours of operation, prompts, quick connects
Amazon Lex: Bot design, intent/slot configuration, fulfillment logic, multi-turn conversations
Outbound Campaigns: Campaign management, contact list handling, answering machine detection
Customer Profiles: Profile configuration, identity resolution, data integration from external sources
Routing Profiles: Queue priority, routing logic, agent hierarchy, skill-based routing
Supporting AWS Services: Lambda, DynamoDB, S3, CloudWatch, Kinesis, EventBridge

Preferred Qualifications:

Experience with Contact Lens for real-time and post-call analytics
Familiarity with telephony concepts (IVR, ACD, CTI, SIP)
AWS certifications (Cloud Practitioner, Solutions Architect, or Specialty)
Experience integrating contact center solutions with Salesforce, ServiceNow, or similar CRM platforms

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120317
Position Id: 9092056
Posted 18 days ago

Fitment

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Chandee Pandey

Recruiter! @ Sovereign Technologies

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Remote

•

3d ago

Lead Systems Engineer Amazon Connect Lead Developer Healthcare Contact Center Technology 100% remote Contract KIndly share your updated resume to Looking for candidates on our W2 Role SummaryThe Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the

Easy Apply

Contract

Depends on Experience

Contact Center Architect (Amazon Connect)

Remote

•

17d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Easy Apply

Contract

Depends on Experience

Amazon Connect Contact Center Architect Healthcare -

Remote

•

5d ago

Position:- Amazon Connect Contact Center Architect Healthcare Location:- Remote(St. Louis, MO / NY-NJ) Type:- Contract We are seeking a hands-on Amazon Connect Contact Center Architect to design and modernize healthcare contact-centre solutions supporting member, provider, and self-service experiences. Must Have: Amazon Connect + AWS + Healthcare Contact Center + HIPAA/PHI + IVR + Legacy Migration. Key Requirements: 10+ years of IT experience.4 6+ years of AWS architecture experience.3+ years ha

Easy Apply

Contract

Depends on Experience

Lead Systems Engineer - (Amazon Connect) - Remote

Remote

•

2d ago

Position: Lead Systems Engineer - Amazon Connect Location: Remote Job Description: The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scal

Contract

$DOE

Job Details

Skills

Amazon Connect
Amazon Lex
AWS Lambda
Outbound Campaigns
Customer Profiles

Summary

Job Summary:

Amazon Connect Contact flow design including flow modules
Amazon Connect outbound campaigns design/build/monitor
Amazon Connect customer profiles
Amazon Lex voice bot design/build/monitor

Additional Experience

5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms (Genesys, NICE, Five9)
Amazon Connect: Contact flows, modules, hours of operation, prompts, quick connects
Amazon Lex: Bot design, intent/slot configuration, fulfillment logic, multi-turn conversations
Outbound Campaigns: Campaign management, contact list handling, answering machine detection
Customer Profiles: Profile configuration, identity resolution, data integration from external sources
Routing Profiles: Queue priority, routing logic, agent hierarchy, skill-based routing
Supporting AWS Services: Lambda, DynamoDB, S3, CloudWatch, Kinesis, EventBridge

Preferred Qualifications:

Experience with Contact Lens for real-time and post-call analytics
Familiarity with telephony concepts (IVR, ACD, CTI, SIP)
AWS certifications (Cloud Practitioner, Solutions Architect, or Specialty)
Experience integrating contact center solutions with Salesforce, ServiceNow, or similar CRM platforms

Dice Id: 10120317
Position Id: 9092056
Posted 18 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Chandee Pandey

Recruiter! @ Sovereign Technologies

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

3d ago

Easy Apply

Contract

Depends on Experience

Contact Center Architect (Amazon Connect)

Remote

•

17d ago

Easy Apply

Contract

Depends on Experience

Amazon Connect Contact Center Architect Healthcare -

Remote

•

5d ago

Easy Apply

Contract

Depends on Experience

Lead Systems Engineer - (Amazon Connect) - Remote

Remote

•

2d ago

Contract

$DOE

Amazon Connect Contact Center Engineer

Skills

Summary

Dice Job Match Score™

Chandee Pandey

Similar Jobs

Amazon Connect Contact Center Engineer

Job Details

Skills

Summary

Dice Job Match Score™

Chandee Pandey

Similar Jobs