Title: Program Manager_USA_USD Description: What You'll Do Continuously update both the internal and customer-facing knowledge base and workflow documentation for the CX team. Identify and automate recurring workflows across our CX teams. Experiment with tools, build prototypes, test automations, and help us redesign how we can automate interactions across different channels - without sacrificing customer support quality. Analyze CX data (efficiency, quality, customer sentiment) to spot patterns