Job Number: R0240151 Helpdesk Engineer, Senior The Opportunity: As a senior ITSM delivery lead and help desk administrator on our team, you'll be integral to a rchitect ing , deploy ing , and operating complex delivery environments across various DoW clients . You'll e mbrace an existing help desk implementation, document processes and workflows, including escalation, and advis e on opportunities for efficiency change . Interface with key stakeholders and users , including internal delivery an