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Business Analyst CRM

Lorven Technologies, Inc.

Foster City, California • Yesterday

Easy Apply

Full-time, Third Party

$120000 - $140000

Business Analyst - AI & CRM Solutions (Life Sciences)

Elista Global LLC

Foster City, California • 26d ago

Easy Apply

Full-time

Depends on Experience

CRM Architect

Chirpn

Hybrid in San Jose, California • 28d ago

Easy Apply

Full-time, Third Party

70 - 100

Business Analyst Customer Portal Experience | 100% Remote - W2 only

Prudent Technologies and Consulting

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Business Analyst ( PRM)

Everest Global Solutions

Santa Clara, California • 10d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce CRMA (CRM Analytics) Developer (California Locals)

SRS Consulting Inc

Hybrid in San Jose, California • Today

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Third Party, Contract

Depends on Experience

Salesforce CRMA (CRM Analytics) Developer (California Locals)

SRS Consulting Inc

Hybrid in San Jose, California • Today

Easy Apply

Contract, Third Party

Depends on Experience

Business Systems Analyst - Salesforce PRM

Xoriant Corporation

San Ramon, California • 13d ago

Easy Apply

Contract, Third Party

Depends on Experience

Manager CRM

Aziro Technologies LLC

Remote • 11d ago

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Contract

Depends on Experience

*Business Analyst*

Kellton

Remote • 13d ago

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Contract, Third Party

Depends on Experience

Business Analyst (M&A Integration)

Sunrise Systems, Inc.

Remote or Milwaukee, Wisconsin • Today

Easy Apply

Contract

$30 - $40

Senior CRM Developer Administrator

Randstad Digital

Remote or Charlotte, North Carolina • Today

Full-time

USD105,000 - USD120,000

SalesOps & Business Analytics Specialist

Pro Integrate

Remote or New York, New York • Today

Easy Apply

Full-time

$$140K - $180K/yr compensation

Business Analyst- HEDX - VHA

HigherEchelon

Remote • Today

Full-time

Carrier Relations Analyst

Motion Recruitment Partners, LLC

Remote or Houston, Texas • Today

Easy Apply

Full-time

Commercial Strategy & Analytics Manager

Celestica International LP

Remote • Today

Full-time

USD 123,000.00 - 169,000.00 per year

Business Systems Analyst/Product Owner - Oracle ICM

Nasscomm, Inc.

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

Insights Analyst

AgreeYa Solutions

Remote • Today

Easy Apply

Contract

Depends on Experience

Billing Analyst

Eliassen Group

Remote or Almont, Colorado • Today

Contract

ServiceNow Business Process Consultant (CSM & AI)

Sagarsoft

Remote • 12d ago

Easy Apply

Contract

Depends on Experience

Salesforce Business Analyst

Bay Squared

Remote or California • Today

Easy Apply

Contract, Third Party

Job Details

Skills

Business Analyst
CRM

Summary

Business Analyst CRM

Foster City, CA 94404 - Hybrid with 3 days Onsite

Full-Time

We are hiring Business Analysts with experience in Life Sciences CRM processes and a strong understanding of AI-driven business solutions. The role will partner with business stakeholders, product teams, and technology teams to identify opportunities for AI-enabled process improvements and customer engagement transformation. Translate business needs into actionable requirements, support solution evaluation, and drive successful implementation of CRM and AI initiatives. Bring a combination of Life Sciences domain knowledge, CRM expertise, analytical thinking, and stakeholder management capabilities."

Skills / Experience

10 years of Business Analysis experience with at least 4+ years supporting CRM initiatives
Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes
Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms
Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies
Proven experience in requirements gathering, business process analysis, and solution definition
Strong stakeholder management and workshop facilitation skills
Experience translating business requirements into user stories, functional specifications, and acceptance criteria
Experience supporting Agile/Scrum delivery teams; Strong analytical and problem-solving skills
Experience supporting UAT, change management, training, and business adoption activities
Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience

Secondary Skills / Good to have

Experience with Veeva Vault and Veeva ecosystem; Knowledge of pharmaceutical sales, medical affairs, or commercial operations processes
Experience with Microsoft Power Platform, Copilot, Salesforce Einstein, or similar AI platforms; Exposure to customer engagement analytics and reporting platforms
Understanding of data governance, master data, and CRM integrations; Experience supporting AI proof-of-concepts and business case development
Familiarity with regulatory and compliance considerations within Life Sciences; Experience working with distributed teams across the US and offshore locations

Skills/Tech Stack/Product & Domain Knowledge Snapshot

Business Analysis – Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
CRM Platforms – Veeva CRM, Salesforce Health Cloud, Dynamics 365 CRM, or equivalent
AI & Automation – Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation
Stakeholder Management & Workshop Facilitation, Data Analysis & Reporting
CRM Integrations & Digital Customer Engagement Platforms
SDLC, UAT, Change Management, Adoption Support
Agile Delivery – Jira, Azure DevOps, Confluence

Job / Role Description

Partner with business stakeholders to understand goals, challenges, and operational processes; Analyze existing CRM workflows and identify opportunities for process optimization and AI adoption
Facilitate discovery workshops, requirement gathering sessions, and stakeholder discussions; Document business requirements, user stories, process flows, and functional specifications
Support evaluation and implementation of CRM enhancements and AI-enabled capabilities; Collaborate with product owners, architects, developers, and testing teams throughout the project lifecycle
Define acceptance criteria and support user acceptance testing activities; Analyze business data and user feedback to identify opportunities for continuous improvement
Support change management, user training, and adoption initiatives; Track requirements traceability and ensure alignment between business objectives and delivered solutions
Prepare executive-ready summaries, recommendations, and solution proposals; Act as a trusted advisor between business and technology teams
Communicate business and technology concepts effectively to diverse stakeholder groups; Facilitate workshops, interviews, and requirements sessions with business leaders
Stakeholder Management – Build trusted relationships with business, product, and technology stakeholders. Navigate ambiguity and align cross-functional teams toward common objectives. Effectively manage stakeholder expectations and competing priorities; Leadership Skills – Lead business analysis activities across multiple workstreams. Influence decisions through data-driven recommendations and structured analysis. Drive consensus and support organizational change initiatives; Problem Solving & Analytical Thinking – Analyze complex business processes and identify improvement opportunities. Assess solution alternatives and recommend practical approaches. Apply structured thinking to define business problems and desired outcomes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120137
Position Id: 71940-10367-1791794772
Posted 1 day ago

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Foster City, California

•

26d ago

Role: Business Analyst - AI & CRM Solutions (Life Sciences) Domain: Life Sciences, Pharmaceutical Commercial Operations, Customer Engagement Onsite Fosters City CA Total 3/4 rounds of online interviews Experience Range: 10-20 years Please Avoid Healthcare insurance and surgical Manufacture domain related profiles Please share small writeup on Primary skills with exact no. of years experience it should be given in email body and on resume too Writeup skills CRM Platforms: Veeva CRM, Salesforc

Easy Apply

Full-time

Depends on Experience

Veeva RIM Business Analyst

Hybrid in Foster City, California

•

6d ago

Role SummaryWe are seeking a Business Analyst with hands-on Veeva Vault RIM experience to support our client's Regulatory Affairs technology and process initiatives.The role partners with Regulatory Operations, IT, and cross-functional stakeholders to gather requirements, define solutions, and support the delivery, enhancement, and adoption of Veeva Vault RIM capabilities.Key ResponsibilitiesPartner with Regulatory Affairs and Regulatory Operations stakeholders to elicit, document, and validate

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Associate Consultant

South San Francisco, California

•

Today

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each an

Full-time

USD 120,000.00 - 137,000.00 per year

Life Sciences Business Applications CRM Project Manager

Remote

•

Today

Job Title: Life Sciences Business Applications (CRM) Project Manager Location: Remote Job Type: Contract Experience: 8+ years of project management experience; 5+ years in life sciences CRM or business applications Job Overview Key Responsibilities Manage end-to-end CRM and business applications projects from initiation through deployment and hypercare Develop project plans, schedules, budgets, resource plans, and governance frameworks Facilitate requirements gathering workshops and busi

Easy Apply

Contract, Third Party

Depends on Experience