Role: ITIL Incident Management Consultant/Analyst Location: Irvine, CA 5 days onsite Duration: 6 months Job Description: Problem Management Execution Own the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major I