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Desktop Support Lead

TechSpace Solutions Inc.

Friday Harbor, Washington • Today

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Engineer

Vaco by Highspring

Remote • Today

Easy Apply

Contract

$30

Urgent Opening for Desktop Support Technician – Level II

Apetan Consulting

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Desktop Support Technician - Mac OS & Windows - 4 weeks Project - Remote

Xyant Services, Inc.

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Lead Technical Support Specialist

GE Vernova

Remote or Longmont, Colorado • Today

Full-time

USD 91,400.00 - 152,200.00 per year

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Winfield, Kansas • Today

Easy Apply

Contract

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Clarendon, Vermont • Today

Easy Apply

Contract

Desktop Support Engineer L1 - Remote US Only

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Virtual Desktop Infrastructure Administrator

Quality Business Engineering

Remote or Key West, Florida • Today

Full-time

USD 90,000.00 - 100,000.00 per year

Remote Access Lead Infrastructure Engineer

JPMorgan Chase & Co.

Remote or Jersey City, New Jersey • Today

Full-time

USD 147,250.00 - 190,000.00 per year

Senior AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote • Today

Full-time

USD 114,600.00 - 252,100.00 per year

Virtual Desktop Infrastructure Administrator

ATG

Remote or Key West, Florida • Today

Full-time

Software Development Technical Lead

General Dynamics

Remote • Today

Full-time

USD 170,000.00 - 230,000.00 per year

Azure Virtual Desktop Sys Admin

Leidos

Remote or Suffolk, Virginia • Today

Full-time

USD 59,150.00 - 106,925.00 per year

Lead Database Administrator

Cambium Learning Group, Inc.

Remote or Dallas, Texas • Today

Full-time

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Today

Full-time

USD 57,500.00 - 80,500.00 per year

Senior IT Systems Desktop Engineer

Modine Manufacturing Company

Remote • Today

Full-time

USD 85,000.00 - 142,000.00 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

Cloud VDI Engineer (Azure Virtual Desktop)

Applied Research Solutions

Remote or Beavercreek, Ohio • Today

Full-time

AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote or Arlington, Virginia • Today

Full-time

USD 98,500.00 - 206,800.00 per year

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Azure Virtual Desktop and Mobility Administrator

CACI International, Inc.

Remote • Today

Full-time

USD 75,200.00 - 158,100.00 per year

Reporting Lead Developer

Soojh AI Private Limited

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Desktop Engineering Intern

Leidos

Remote • Today

Full-time

USD 48,100.00 - 86,950.00 per year

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Packaging Engineer

Kforce Technology Staffing

Remote or New York, New York • Today

Contract, Third Party

$45 - $55 hourly

Sr. Endpoint Support (Desktop) Engineers - Remote

Connection

Remote or Schaumburg, Illinois • Today

Full-time

Member of Technical Staff (Software Engineer, Desktop Apps)

Perplexity AI

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 400,000.00 per year

Job Details

Skills

desktop support
Workplace Desktop
Field Services
Windows Lead

Summary

Role: Desktop Support Lead

Location: Friday Harbor, WA

Duration:12+ Months

Job Summary

The Field Services & Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations.

Key Responsibilities

Lead field services operations across office locations
Ensure efficient delivery of desktop support, workplace IT services, and VIP support
Manage onsite and remote support teams, including vendors
Define and implement workplace IT service standards
Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications
Ensure smooth functioning of desktops, laptops, printers, and peripherals
Drive OS upgrades, patching, and system standardization
Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD
Oversee device provisioning, imaging, patching, and compliance
Drive automation initiatives to reduce manual intervention
Ensure adherence to SLA, KPI, and service quality standards
Manage incident, service request, problem, and change processes
Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting
Conduct regular service reviews and reporting
Lead, mentor, and develop a team of desktop engineers and field support staff
Manage staffing, shift planning, and workload distribution
Conduct performance reviews, training, and capability building
Oversee procurement, deployment, tracking, and disposal of IT assets
Ensure accurate asset inventory and compliance
Manage vendor relationships for hardware support and maintenance
Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools
Ensure workplace readiness (conference rooms, AV setups, digital workplace tools)
Enforce Endpoint security policies (AV, encryption, patch compliance)
Support audits and compliance initiatives
Ensure adherence to enterprise security and data protection standards
Act as primary contact for business stakeholders on workplace IT issues
Manage escalations and critical incidents effectively
Deliver regular operations reports and improvement plans
Drive workplace transformation initiatives (modern workplace, mobility, VDI)
Implement process improvements and automation
Enhance user experience and reduce ticket volumes
Conduct training and technical sessions for teams.

Required Skills

Strong experience in PowerShell Scripting and Azure AD identify synchronization.
Strong understanding of DNS, DHCP, Kerberos, NTLM
Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM
Knowledge of Citrix VDI
Understanding of network basis and IT infrastructure

Preferred Skills

Exposure to Cloud Security and Zero Trust Architecture and DevOps tools
Exposure to Agile/DevOps
Experience in SLA, KPI, and service reporting
Strong leadership and team management skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90977120
Position Id: 9126172
Posted 11 hours ago

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Contact the job poster

Ramya Inala

Recruiter @ TechSpace Solutions Inc.

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Job Details

Skills

desktop support
Workplace Desktop
Field Services
Windows Lead

Summary

Role: Desktop Support Lead

Location: Friday Harbor, WA

Duration:12+ Months

Job Summary

Key Responsibilities

Lead field services operations across office locations
Ensure efficient delivery of desktop support, workplace IT services, and VIP support
Manage onsite and remote support teams, including vendors
Define and implement workplace IT service standards
Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications
Ensure smooth functioning of desktops, laptops, printers, and peripherals
Drive OS upgrades, patching, and system standardization
Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD
Oversee device provisioning, imaging, patching, and compliance
Drive automation initiatives to reduce manual intervention
Ensure adherence to SLA, KPI, and service quality standards
Manage incident, service request, problem, and change processes
Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting
Conduct regular service reviews and reporting
Lead, mentor, and develop a team of desktop engineers and field support staff
Manage staffing, shift planning, and workload distribution
Conduct performance reviews, training, and capability building
Oversee procurement, deployment, tracking, and disposal of IT assets
Ensure accurate asset inventory and compliance
Manage vendor relationships for hardware support and maintenance
Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools
Ensure workplace readiness (conference rooms, AV setups, digital workplace tools)
Enforce Endpoint security policies (AV, encryption, patch compliance)
Support audits and compliance initiatives
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Manage escalations and critical incidents effectively
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Drive workplace transformation initiatives (modern workplace, mobility, VDI)
Implement process improvements and automation
Enhance user experience and reduce ticket volumes
Conduct training and technical sessions for teams.

Required Skills

Strong experience in PowerShell Scripting and Azure AD identify synchronization.
Strong understanding of DNS, DHCP, Kerberos, NTLM
Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM
Knowledge of Citrix VDI
Understanding of network basis and IT infrastructure

Preferred Skills