Top Skills 2-3+ years desktop supportWindows 10/11 support (install, config, troubleshoot)Microsoft 365 Hardware troubleshooting (desktops, laptops, peripherals) Role Overview Provide on-site technical support to end users, resolving hardware, software, and basic network issues while maintaining a strong customer service focus. Key Responsibilities Handle support requests via phone, email, or in personTroubleshoot devices, applications, and connectivity issuesInstall and configure hardware/so