Overview We are seeking a Tier 1 Help Desk Technician to provide first-level IT support in a Windows-based environment. This role is responsible for resolving basic technical issues, supporting end users, and ensuring a high level of customer satisfaction. The ideal candidate is service-oriented, detail-focused, and eager to build a career in IT support. Key Responsibilities Provide Tier 1 support for end users via phone, email, chat, and in-person interactionsTroubleshoot Windows 10/11 opera