Description Join a well-established AV team and lead the delivery of AV services that support classrooms, meetings, and events. This role is focused on leadership, process improvement, and service excellence, helping a high-performing team become even more efficient while ensuring an exceptional experience for users.
What You'll Do
- Lead and mentor a team of AV professionals supporting users and technology.
- Drive process improvements and help mature a recently implemented ITSM platform.
- Manage stakeholder expectations, clarify project requirements, and communicate priorities effectively.
- Oversee AV operations, support services, equipment lifecycle planning, and project delivery.
- Partner with IT and AV Engineering teams to enhance technology services and user experiences.
- Step in during critical incidents when hands-on leadership is needed, while maintaining a primarily strategic and managerial focus.
This is an excellent opportunity for a service-oriented leader who enjoys developing people, improving processes, and ensuring technology enables outstanding educational and event experiences.
Requirements What We're Looking For
- 5+ years of AV technology experience.
- 2+ years of leadership experience managing and developing technical teams.
- Strong customer service, project management, and process improvement skills.
- Experience supporting AV technologies, hybrid meeting environments, and collaboration platforms.
- Excellent communication skills with the ability to manage ambiguity and competing priorities.
- Experience with IT service management platforms preferred.
Preferred Background
- Higher education, private school, or boarding school experience strongly preferred.
- CTS, Crestron, Extron, or related certifications are a plus.
- Experience improving service delivery, team operations, and client satisfaction.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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