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IT Support Specialist III

Kratos Defense and Security Solutions, Inc.

Auburn Hills, Michigan • Today

Full-time

Lab IT Support Engineer / Laboratory IT Specialist

Decision Six Inc.

Livonia, Michigan • 21d ago

Easy Apply

Full-time

$60,000 - $80,000

IT Applications Specialist Sr

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD47 - USD57

IT Specialist I

Avancez Assembly

Harper Woods, Michigan • Today

Full-time

IT Documentation Specialist

Goldbelt Inc

Remote • Today

Full-time

USD 83,000.00 - 86,000.00 per year

IT Support Specialist II

COG Research Foundation, LLC

Remote • 15d ago

Full-time

31 - 44

Information Technology Specialist

Smithsonian Institution

Remote • Today

Full-time

USD 107,446.00 - 139,684.00 per year

IT Quality Assurance - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 92,760.00 - 124,752.00 per year

Senior IT Business Analyst Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 94,620.00 - 124,128.00 per year

Senior IT Security Specialist

General Dynamics

Remote • Today

Full-time

USD 126,862.00 - 137,269.00 per year

IT Application Support Specialist

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Support Specialist I

Kforce Technology Staffing

Lake Orion, Michigan • Today

Contract

$22 - $27 hourly

Position for a Internal Communication Specialist in IT Remote role

IRIS Software, Inc.

Remote • 11d ago

Easy Apply

Contract

$50 - $60

IT Enterprise Architect, IT Architecture-Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 104,304.00 - 140,268.00 per year

IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Integration Tech I

Kforce Technology Staffing

Remote or Southaven, Mississippi • Today

Contract

$33.59 - $35.59 hourly

IT Consultant I

Robert Half

Remote or Providence, Rhode Island • Today

Easy Apply

Contract

USD 40.00 - 45.00 per hour

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

IT Data Management - Senior/Specialist (ITDM-SS/ETS)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 94,620.00 - 127,250.00 per year

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Db2 for i Specialist

Cardinal Integrated Technologies Inc

Remote • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

Desktop Technician I

Envision LLC.

Remote • 14d ago

Easy Apply

Contract

Depends on Experience

Senior IBM i (AS/400/iSeries) Application & Data Migration Specialist

CoSourcing Partners

Remote or Fargo, North Dakota • Today

Full-time

IT Service Desk Specialist

Navigant Consulting

Remote • Today

Full-time

USD 35,000.00 - 58,000.00 per year

IT Product Specialist, Principal - Electric AMI Distributed Intelligence

Pacific Gas & Electric

Remote or Oakland, California • Today

Full-time

USD 147,000.00 - 251,000.00 per year

Hiring - BOT Development Engineers for Audiocare - Remote (United States)

BizTech Fusion

Remote • 3d ago

Easy Apply

Contract

$65 - $70

IT Application Development (Senior Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 8,113.00 - 10,916.00 per month

IT Support Specialist Incident Response

PMC

Pontiac, Michigan • Yesterday

Easy Apply

Contract

Depends on Experience

Job Details

Skills

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

Summary

GENERAL JOB SUMMARY:

An IT Support Specialist III is a senior technical support professional who handles complex end user issues, advanced troubleshooting, and operational support for systems and applications. This role typically works with minimal supervision, serves as an escalation point for lower tier support teams, and may lead small projects or initiatives to improve IT service delivery.

ESSENTIAL JOB FUNCTIONS:

Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
Act as an escalation point for Tier I and Tier II support teams; resolve complex or high?impact incidents.
Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
Monitor queue regularly and dispense tickets to the applicable department or resource.
Resolve 70% - 80% of all assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
Manage user accounts, shared resources, and group memberships.
May support multiple segments within the organization and builds on technical knowledge in those sectors.
May provide access and connectivity support to external customers as needed.
Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support.
Document troubleshooting steps, technical procedures, and knowledge base articles.
Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
May contribute to IT projects such as upgrades, migrations, or new technology rollouts.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY:

None

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
Maintain sensitive and confidential information as required by company and government requirements.
Communicate and interact effectively with peers, leadership, and end users, including maintaining respect for others, and following company policies.
Have a willingness and ability to learn and utilize company technology for company required purpose.
Ability to read, understand, and follow instructions.
Ability to work in a fast-paced environment.
Ability to maintain knowledge, skills, and abilities as it pertains to the job.
Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security centric environment.
Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Passionate for delivering excellence in customer service within a collaborative team environment.

Preferred:

EDUCATION AND EXPERIENCE:

Required:

Requires a Bachelor's degree and 4-6 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP's/printers.
Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Preferred:

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

Office and open cubical environment.
Ability to sit for long periods of time.
Ability to perform repetitive motion (keyboarding, mouse, phones).
May be required to lift up to 50 pounds in accordance with General Safety Training guidelines.

TRAVEL REQUIREMENTS:

0-10% - May be required between locations.

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT INTENDED TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.

A REVIEW OF THIS CLASSIFICATION HAS EXCLUDED THE MARGINAL FUNCTIONS OF THE CLASSIFICATION THAT ARE INCIDENTAL TO THE PERFORMANCE OF FUNDAMENTAL JOB JUTIES. ALL DUTIES AND RESPONSIBILITIES ARE ESSENTIAL JOB FUNCTIONS AND REQUIREMENTS AND ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES TO PERFORM THIS JOB PROFICIENTLY. THE REQUIREMENTS LISTED IN THIS DOCUMENT ARE THE MINIMUM LEVELS OF KNOWLEDGE, SKILLS, OR ABILITIES.

EEO/M/F/D/V

#LI-Onsite

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10152085
Position Id: 1fea24375191bd1e66d5244e7e8c7b0a
Posted 20 days ago

Fitment

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Job Details

Skills

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

IT Service Management
Technical Support
Telephony
Network
Laptop
Policies and Procedures
Service Desk
Issue Tracking
Information Technology
Recruiting
Knowledge Base
Mobile Devices
Procurement
Migration
Supervision
Leadership
Management
Customer Service
Computer Hardware
Microsoft Windows
Microsoft Office
Adobe
Smartphones
Proprietary Software
Printers
Computer Networking
Wireless Communication
Virtual Private Network
CompTIA
Security+
System Integration Testing
Training

Summary

Provide advanced technical support for hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
Act as an escalation point for Tier I and Tier II support teams; resolve complex or high?impact incidents.
Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
Monitor queue regularly and dispense tickets to the applicable department or resource.
Resolve 70% - 80% of all assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
Manage user accounts, shared resources, and group memberships.
May support multiple segments within the organization and builds on technical knowledge in those sectors.
May provide access and connectivity support to external customers as needed.
Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support.
Document troubleshooting steps, technical procedures, and knowledge base articles.
Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
May contribute to IT projects such as upgrades, migrations, or new technology rollouts.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY:

None

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
Maintain sensitive and confidential information as required by company and government requirements.
Communicate and interact effectively with peers, leadership, and end users, including maintaining respect for others, and following company policies.
Have a willingness and ability to learn and utilize company technology for company required purpose.
Ability to read, understand, and follow instructions.
Ability to work in a fast-paced environment.
Ability to maintain knowledge, skills, and abilities as it pertains to the job.
Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security centric environment.
Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Passionate for delivering excellence in customer service within a collaborative team environment.

Preferred:

EDUCATION AND EXPERIENCE:

Required:

Requires a Bachelor's degree and 4-6 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP's/printers.
Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Preferred:

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

Office and open cubical environment.
Ability to sit for long periods of time.
Ability to perform repetitive motion (keyboarding, mouse, phones).
May be required to lift up to 50 pounds in accordance with General Safety Training guidelines.

TRAVEL REQUIREMENTS:

0-10% - May be required between locations.

Dice Id: 10152085
Position Id: 1fea24375191bd1e66d5244e7e8c7b0a
Posted 20 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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