Support Specialist I

RESPONSIBILITIES:
Kforce has a client in Lake Orion, MI that is seeking a Support Specialist I.

Essential Job Functions:
* Provide responsive on-site and remote support to teachers, administrators, staff, and students, prioritizing instructional continuity and dependable service
* Support Windows endpoints and Microsoft 365 for Education, including Teams, OneDrive, SharePoint, Exchange Online, and Office applications, along with classroom and audiovisual technology, macOS and mobile devices, printers and peripherals, and common SIS, LMS, instructional, and administrative applications
* Diagnose and resolve entry-level wired and wireless connectivity issues, including DNS, DHCP, VPN, and basic Layer 2 switching
* Perform scheduled maintenance, device updates, testing, and preventive work using endpoint management platforms, RMM tools, and prescribed checklists while minimizing disruption to instruction
* Record work on the IT service management platform, provide clear status updates to school stakeholders, and submit accurate daily timecards
* Maintain current documentation for devices, systems, networks, cloud services, SIS and LMS integrations, filtering and security tools, and configurations so any Service Delivery Team member can provide consistent support
* Complete assigned tasks and milestones for school technology projects, including Windows device deployments, Microsoft 365 or Entra ID configuration and migration, classroom technology rollouts, network and security upgrades, and summer refresh initiatives
* Collaborate with team members and school stakeholders to identify technology needs and communicate potential projects or service improvements to the account team
* Meet communication standards and the effective utilization target of 95%, escalating promptly when an issue affects instruction, student access, school operations, or completion of assigned work

REQUIREMENTS:
* High School diploma/GED or equivalent required; Bachelor's degree preferred
* 2+ years of technology support experience in a K-12 or similar multi-user environment, including Microsoft 365 and Windows endpoints; experience with Microsoft Intune is a plus
* At least one current, role-relevant certification is a plus: CompTIA A+; Microsoft 365 Certified: Fundamentals; Microsoft Certified: Endpoint Administrator Associate; Cisco Certified Support Technician (CCST) Networking; or an equivalent endpoint, cloud, or networking certification
* Valid driver's license and reliable transportation, as required
* Basic understanding of K-12 security practices, including WPA2/WPA3, MFA, endpoint protection, next-generation firewalls, web and DNS content filtering, secure remote access, least privilege, phishing awareness, and student and staff data privacy
* Basic understanding of Microsoft 365 file recovery, retention, and data protection, along with endpoint, server, and cloud/SaaS backup and restore processes
* Proven troubleshooting and diagnostic skills, including remote support through ITSM ticketing, RMM, and remote assistance tools
* Clear, patient, and age-appropriate verbal and written communication, with a strong service orientation for users with varied technical experience
* Detail-oriented self-starter who collaborates effectively and delivers dependable follow-through with minimal supervision
* Working knowledge of Microsoft 365 for Education-including Teams, OneDrive, SharePoint, Exchange Online, Outlook, Word, Excel, PowerPoint, Forms, and OneNote-and the ability to troubleshoot account access, file sharing, permissions, collaboration, and common classroom workflows
* Familiarity with the Microsoft 365 admin center and Microsoft Entra ID, including users and groups, licensing, account lifecycle, authentication, access policies, and MFA, is strongly preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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