Role Summary We are looking for a GenAI & AI Ops Engineer to build, operate, and optimize AI-powered customer engagement solutions using Google Cloud Contact Center AI (CCAI) and Generative AI. You will ensure reliability, scalability, and performance of conversational AI across voice and digital channels while collaborating with AI, DevOps, and contact center teams. Key Responsibilities Deploy and manage Google CCAI solutions including Dialogflow CX virtual agents and Agent Assist. Monitor an