AMS Service Delivery ManagerKey ResponsibilitiesLead end-to-end delivery of SAP AMS services, including S/4HANA, Basis, and Security. Manage multi-location teams and coordinate offshore/onshore delivery models. Ensure adherence to SLAs, KPIs, and contractual obligations. Drive continuous improvement initiatives such as automation and process optimization. Oversee incident, problem, and change management processes following ITIL standards. Conduct regular governance meetings including WSRs, QBRs,