Role: Control-M Production Engineer / Administrator
Location: Remote – USA Only
SME-BMC Control M,PowerShell,Python
Employment Eligibility Statement
Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (s) . Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines . All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents while adhering to SLA and quality standards. This position requires in-depth expertise in BMC Control M and PowerShell, facilitating effective communication and documentation, and driving customer satisfaction by actively engaging with stakeholders. (1.) Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Bmc Control M And Powershell, Thereby Meeting Agreed Slas And Enhancing Operational Efficiency.
2. Mentor Team Members And Administrators, Prepare Standard Operating Procedures, And Maintain Effective Documentation, While Facilitating Knowledge Sharing To Improve Team Performance And Service Delivery.
3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automated Checks, And Contribute To Capacity Planning Initiatives To Optimize Resource Allocation.
4. Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Problem-Solving And Communication.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Processing, And Prepare Reports To Present Performance Insights To Key Business Stakeholders.
Skill Requirements
1. In-Depth Expertise In Bmc Control M For Job Scheduling And Automation.
2. Proficient In Powershell Scripting For System Administration And Task Automation.
3. Strong Analytical Skills With Proficiency In Python For Data Analysis And Reporting.
4. Excellent Communication And Presentation Abilities To Engage With Business Stakeholders.
Certification
1. Itil Foundation Certification Is Optional But Valuable For This Role.
2. Bmc Control M Certification Is Preferred.
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
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