Description ESSENTIAL JOB DUTIES & RESPONSIBILITIES Provide assistance by liaising with clients via email, telephone, ticketing system or in person as needed. Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues. Prioritize and manage IT support for all Firm employees, ensuring expedited resolution and personalized service. Develop and maintain strong relationships with VIPs, understanding their specific needs and preferences to