Responsibilities & Qualifications Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.Follow-up/ update ticket for every call to ensure timely closure.Call and Ticket ownership, drive to resolution and communication with customer.Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team a