RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Support - Mid in Huntsville, AL. Duties: * Provides support to end users on a variety of issues * Identifies, researches, and resolves technical problems * Responds to telephone calls, email, and personnel requests for technical support * Documents, tracks, and monitors the problem to ensure a timely resolution * Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved app