Title: User Experience Designer/Strategist Location: Baltimore MD Work Type: - Hybrid Key ResponsibilitiesLead human-centered design initiatives across eligibility, enrollment, and renewal lifecycleAnalyze current user journeys and design improved service experiencesConduct qualitative research with beneficiaries and frontline staff to identify pain pointsTranslate insights into journey maps, service blueprints, prototypes, and design recommendationsEnsure usability, accessibility (Section 508 &