Experience with Apptio (TBM Studio / ApptioOne / related modules) or similar financial/operational management platformsFamiliarity with Demand Management, PPM, ITIL intake, and governance/tollgate modelsExperience integrating with ServiceNow / Remedy / financial systems / data warehousesUnderstanding of FinOps / cost allocation / unit-cost (PQ) concepts, forecasting, and executive reportingDesired Qualifications intuitive intake forms, field behaviours, and user-facing workflow screens within Ap