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Job Details

Skills

PrivateLink
Production Support
Document
OpenText

Summary

Production Support Engineering LEAD/Manager -2 Position

Hybrid Chicago, IL (2 days/week onsite)

Fulltime | Perm | Direct Hire

Key Responsibilities

PrivateLink & Document Management Project Delivery

Lead PrivateLink-related initiatives supporting document management and record remediation efforts.
Oversee migration efforts from SharePoint to PrivateLink.
Support future PrivateLink projects tied to enterprise document management and records processes.
Partner with business and technology stakeholders to understand requirements, define delivery plans, and ensure project milestones are met.
Provide transparent updates on project status, risks, dependencies, timelines, and remediation progress.

OpenText / ECM Application Support

Support and lead initiatives involving OpenText, including Content Server and broader Enterprise Content Management platforms.
Provide technical oversight for document management applications and related integrations.
Support application maintenance, configuration, testing, upgrades, and implementation activities.
Partner with internal technical teams and vendors to troubleshoot complex issues and ensure successful delivery.
Work across document management tools such as OpenText, Hyland OnBase, Jack Henry, or other enterprise document/ERP systems where applicable.

Record Management & Remediation

Lead record management and remediation efforts tied to document migration, retention, compliance, and accessibility.
Ensure document management processes align with business, regulatory, and governance requirements.
Coordinate with compliance, risk, and audit stakeholders to ensure proper controls and documentation are maintained.
Help define and execute remediation plans for records, files, document repositories, and related data dependencies.

Production Support & Operational Stability

Support production operations for critical document management applications.
Manage or participate in incident, problem, and change management activities.
Support root cause analysis and corrective action planning for recurring or high-impact issues.
Ensure production readiness for new implementations, migrations, and technology updates.
Help maintain runbooks, support procedures, documentation, and operational controls.

Stakeholder & Cross-Functional Collaboration

Work closely with business teams to understand document management needs and operational impact.
Partner with technology, infrastructure, compliance, risk, audit, and vendor teams to drive delivery.
Communicate technical issues, project status, risks, and business impact clearly to different audiences.
Serve as a bridge between business stakeholders and technical teams during migration and remediation efforts.

Required Qualifications

6-8+ years of experience in Production Support Engineering, Application Support, Technology Delivery, or related technical roles.
Strong experience with PrivateLink initiatives or PrivateLink-related technology projects.
Hands-on experience with OpenText, especially Content Server and/or Enterprise Content Management platforms.
Experience supporting document management, records management, or enterprise content management applications.
Experience leading migration efforts from one platform to another, such as SharePoint to PrivateLink or similar document management migrations.
Banking or financial services experience supporting business-critical applications.
Strong understanding of production support processes, including:

Incident Management
Problem Management
Change Management
Root Cause Analysis
Production readiness
Support documentation

Ability to work directly with business stakeholders and translate requirements into technical execution plans.
Strong communication, coordination, and project delivery skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91094428
Position Id: 9042497
Posted 3 hours ago

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Berry Singh

Vice President, Sales & Recruitment @ PY DATA, INC.

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Production Support Engineering Manager/LEAD

Skills

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Berry Singh

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