Role: Lead Process Analyst / Journey Management Engineer Location: Dearborn, MI (Hybrid) Duration: Long Term contract What this person will do: Map and maintain end-to-end dealership workflows (across multiple systems & departments)Analyze data + feedback to identify operational friction (manual work, duplicate entry, delays, etc.)Connect process issues to business impact (customer experience, speed, satisfaction)Highlight where improvements will drive the most valuePartner with internal teams +