Location: Dover Shift: 10:30 am to 7pm (It s possible that would change to 8am to 4:30pm) Onsite: 1 day a week (WED) Orientation and initial training will require them to be on site (est. 1 week) Interview: One phone call and one Teams meeting Minimum typing speed of 35 words per minute at 95% accuracy Role Description: This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. The technician troubleshoots, resolves, documents, and escalates ticke