Overview: Seeking a reliable and approachable L1 Help Desk Support professional to provide day-to-day technical assistance to our internal team. This role primarily supports a blue-collar workforce, so strong communication skills and a service-oriented mindset are key. You ll be the go-to resource for basic IT support, helping employees stay productive with their technology. Key Responsibilities: Provide Level 1 help desk support for end users across the organization Assist with Microsoft-rela