Washington, District of Columbia
•
12d ago
Role Description: Overview: As a Microsoft Help Desk Specialist, you will play a crucial role in managing the end user support experience for customers utilizing the Task Management Tool (TMT) application. Your responsibilities will include developing and refining standard operating procedures for multiple ticketing systems, identifying areas for improvement in Help Desk operations, and analyzing performance metrics to ensure efficient support services. You will serve as a Tier 1 and 2 Agent, e
Easy Apply
Contract
30 - 35





