Job Title: | ServiceNow Developer |
Duration: | 1 Years (High Possibility of Extension) |
Location: | Lexington, MA (Remote) |
Job Description:
Clearance: | Interim clearance sufficient for start [Candidate must be eligible to obtain and maintain a Secret (SC) or Top Secret (TS/SC) security clearance.] |
Work Location: | This position is virtual. Candidate should live within a 100 mile radius to Lexington to be able to come into the Lab if needed for project work. There is no regular onsite needs. |
Interview Process: | Interview process: Initial zoom interview followed but second zoom interview with a larger interview panel |
Description:
Develops application software. Writing and implementing efficient code. Researches, designs, develops and implements software applications and systems. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. Evaluates, designs and implements interface between hardware and software, operational requirements, cloud offering, system architecture, security and characteristics of overall system. Researching, designing, implementing and managing software programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Determining operational practicality. Documents testing, client experience and maintenance of system corrections. May partner and collaborate with cyber security teams to ensure compliance with security standards. May develop and conduct unit tests.
Background/Need:
The Human Resources department is modernizing its employee services using the ServiceNow platform. As part of this transformation, we are seeking a ServiceNow Developer with strong platform development skills and experience with or interest in the Human Resources Service Delivery (HRSD). This role reports directly to the HRIS Manager and will work closely with other HRIS developers to develop and maintain solutions consistent with established architecture, development standards, and platform strategy.
The ideal candidate will bring broad ServiceNow development experience, strong technical execution skills, and the ability to contribute across ServiceNow capabilities as the platform matures. HRSD-specific experience is highly valued but not required we welcome candidates with strong ServiceNow experience in other modules and a desire to expand into HR.
Primary Duties & Responsibilities:
1. ServiceNow Development & HRSD Implementation (65%)
Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.
Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.
Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.
2. HR Process Optimization (20%)
Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1].
Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.
Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.
3. Platform Support, Documentation, and Enablement (15%)
Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.
Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.
Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.
Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.
4. Collaboration:
The developer will work closely with:
HRIS Team Project Managers, Business/Systems Analysts, Software Developers, System Administrators
HR functional teams (Benefits, Talent, Employee Relations, etc.)
IT Enterprise Service Management (ESM) team for platform alignment
External vendors and ServiceNow support as needed
Required Qualifications:
Bachelor s degree in computer science, Information Systems, or related field or equivalent experience
5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
Ability to translate business requirements into technical solutions
Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
Ability to work effectively within established technical architecture, development standards, and governance practices
Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment
Preferred Qualifications:
Experience with ServiceNow HRSD or related employee service delivery use cases
Familiarity with HR processes and sensitivity to handling confidential employee data
ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
ITIL Foundation certification
Experience working in a regulated or secure environment (e.g., government, healthcare)
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