Top Required Skills & Years of Experience: - Service Desk & IT/Desktop Support (2-5+ years of relevant experience) - Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience) - Strong communication and customer service skills - Image and deploy PCs (2-5+ years' experience) Nice to Have Skills: - Familiarity with ITSM/ticketing systems e.g. Cherwell - Experience writing technical and user documentation - Experience with an ACD/Call Center system