Required Qualifications 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.4+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, ELK, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring4+ years of experience in IT Service Management (ITSM), with a strong background