5+ years of hands-on experience with IT Service Management software including ServiceNow (creating tickets, searching, updating, attaching files, researching SLA, creating child-parent ticket pairs) Categorize and prioritize data based on its sensitivity to tailor security controls, accordingly, employing methods like encryption for sensitive data both at rest and in transit. Interpret CVE data to prioritize threats in live & staged environments. Develop and maintain dashboards in Rapid7 tailore