Role preferred to be hybrid, in either Newark, NJ or Ft. Washington, PA offices. Open to remote. This is a long term contract position with a leading Financial firm. Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective contact center/IVR solutions. The ideal candidate will have a proven track record in supporting AI-driven transformations in the IVR and chatbot space. This role requires a deep understanding of customer se