Application Claims Architect Claims IVR & Amazon ConnectRole SummaryTheApplication Claims Architectis responsible for designing and governing theendtoend Claims IVR architectureon Amazon Connect, ensuring seamless integration with existing Claims systems, compliant handling of customer data, and a scalable, modernized customer experience. This role bridgesIVR modernization,lightweight AI/Virtual Agent capabilities, andClaims application integration, while honoring the constraint ofno new Claims