Tier 2 Call Center Customer Service Associate Hybrid - rotating schedule - 5 days onsite then 5 days remote Top 5 Technical Skills: Experience in a call center or customer service environmentProven ability to diffuse tense or emotional situations calmly and effectivelyExcellent customer service and communication skills Ability to navigate multiple systems and tools simultaneouslyWilling to work rotating schedule, 5 days onsite 5 days offsiteMortgage servicing center experiencestrongly preferredJ