Title: Senior Infrastructure Engineer
Manager: IT Infrastructure & Operations Lead
Location: Princeton, NJ Hybrid (on-site presence required for executive and AV support)
About the Role
The Senior Infrastructure Engineer is a hands-on, technically strong engineer responsible for the day-to-day operation, administration, and continuous improvement of ANI's core IT infrastructure and end-user computing environment. The role spans enterprise networking, Microsoft 365 administration, endpoint and mobile device management, server administration (including backup and recovery), and meeting-room / audio-video technology.
A key dimension of this role is providing white-glove, executive-level support for leadership end-user equipment and boardroom technology, ensuring senior stakeholders and business-critical operations experience minimal friction. The successful candidate combines deep technical breadth with excellent communication skills, operating within a regulated pharmaceutical environment where stability, security, and compliance (GxP, 21 CFR Part 11, SOX ITGC) are paramount.
Responsibilities
- Network Engineering: Configure, maintain, and troubleshoot Cisco network devices (routers, switches, wireless) across LAN, WLAN, and WAN; support VPN, DNS/DHCP, VLAN segmentation, and site connectivity.
- Microsoft 365 Administration: Administer the M365 tenant including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), licensing, and security/compliance configurations.
- Endpoint & Mobile Device Management: Manage device enrollment, provisioning, compliance, and security using Microsoft Intune and other MDM solutions for corporate-owned and BYOD workstations and mobile devices; enforce conditional access and remote wipe.
- Server Administration: Administer Windows (and where applicable Linux) servers, including patching, monitoring, performance tuning, Active Directory, file/print services, and virtualization.
- Backup & Recovery: Own backup operations, restore testing, and disaster-recovery readiness; ensure data protection, retention, and recoverability aligned with business continuity requirements.
- Audio-Video & Meeting Room Technology: Set up, maintain, and troubleshoot AV and video-conferencing equipment (Teams Rooms, boardroom systems, displays, and townhall/event AV).
- Executive & End-User Support: Provide priority, white-glove support for executive end-user equipment, laptops, mobile devices, and peripherals; act as an escalation point for complex end-user incidents.
- Compliance & Governance: Follow change-management (CAB), CSV/GxP change control, and IT general controls; support internal, external, and regulatory audits with evidence and documentation.
- Maintain accurate documentation, asset records, run-books, and knowledge-base articles; contribute to automation and shift-left initiatives.
- Manages people: No (individual contributor; may mentor junior engineers and coordinate vendor/MSP resources).
- Performs other duties as assigned or requested.
Skills
- Strong hands-on expertise with Cisco network devices and core networking concepts (routing, switching, VLANs, wireless, VPN).
- Proficiency in Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID) and endpoint management via Microsoft Intune / MDM platforms.
- Solid server administration skills (Windows Server, Active Directory, virtualization) with proven backup and recovery / disaster-recovery experience.
- Practical experience troubleshooting audio-video and video-conferencing equipment in meeting and executive spaces.
- Demonstrated ability to deliver calm, professional, executive-level end-user support under pressure.
- Excellent verbal and written communication skills (a must) able to explain technical issues clearly to non-technical and senior stakeholders.
- Strong problem-solving, prioritization, and customer-service orientation; self-directed and detail-oriented.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
- 5 8 years of progressive experience in IT infrastructure / systems engineering roles.
- Preferred certifications: Cisco CCNA/CCNP, Microsoft 365 Certified (Modern Desktop / Endpoint Administrator), Azure/Entra, or equivalent.
- Preferred (nice to have): prior experience in the pharmaceutical / life-sciences or other regulated (GxP, 21 CFR Part 11, SOX) industry.
- Excellent communication skills are mandatory for this role.
- Travel: up to 10 15% may be required for site/AV support and new-site build-outs.
Physical Requirements
- Hybrid role with required on-site presence for executive support, AV/meeting-room, and server/network hardware work.
- Ability to lift and handle IT equipment (e.g., workstations, AV devices, up to ~20 kg) and perform tasks involving cabling, racks, and under-desk setups.
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